FAQs

Q?

How do I buy products?

A.

Buying products from KDS Direct is easy. Start by searching or browsing for the products you wish to purchase, then simply click the “Add to Cart” button for items you wish to purchase. You have the option of choosing to either rent or purchase these items. Once you’ve added all the items you wish to purchase, click on the “Shopping Cart” link on the top right hand side of our Page to “Check-Out” your order.

If you wish to rent the products, you will have to complete the rental process first by clicking here.

Complete all the required fields with your information by simply following the guided prompts.

You can also use our ‘Live Chat’ virtual support to assist you, alternatively please feel free to give us a call on 086 099 5181 during office hours and we can assist you in placing your order.

Q?

How can I pay?

A.

You can easily and securely pay using either a Mastercard or VISA credit or debit card. We also accept direct deposits by EFT. Orders on EFT payments will only be released when the cleared funds are in our account, which normally takes 48 hours from time of payment. Please e-mail your proof of payment to accounts@kdsdirect.co.za

Q?

What are our banking details?

A.

Remember to use your name and order number as a reference and please email your proof of payment to accounts@kdsdirect.co.za.
We can only ship your products once payment has been received into our bank account.
Bank: Nedbank
Company Name: KDS Direct (Pty) Ltd
Account Number: 1080936793
Account Type: Cheque/ Current
Branch Number: 0284

Q?

Where do we deliver?

A.

We can deliver in most areas across South Africa, alternatively we make use of ARAMEX express courier service for delivery to any physical address in South Africa. Please note we may take a little longer to deliver to addresses in outlying areas. We are unable to deliver to P.O. Boxes. You are also welcome to collect from our warehouses in Johannesburg, Cape Town or Durban.

Q?

How much does delivery cost?

A.

All orders are delivered free of charge within South Africa.
Should an item be returned to KDS Direct due to an incorrect address or the item not being claimed, we reserve the right to pass on the redelivery fee to our customer and will need to be paid before the item is shipped again.

Q?

How long will delivery take?

A.

We will always try our best to get your order to you as quickly as possible and are only able to process your order once payment is reflecting in our account. For the main metropolitan areas (e.g. Johannesburg, Pretoria, Durban, Cape Town, etc.) delivery takes only 8-48 hours, and approximately 72 hours for outlying areas. Once your order is processed we will contact you with a more accurate ETA.

Q?

How do I install my products?

A.

In many instances, it is possible to install the products by following the installation guide. We do however offer a full installation and set-up service as an optional extra which can be purchased at the time of selecting your products and added to your basket.

Q?

What if the product I ordered is faulty or the incorrect product?

A.

KDS Direct offers free returns on all faulty or incorrectly supplied products ordered through our web site.

In the unlikely event that you need to return a product to us, e-mail a copy of your invoice to returns@kdsdirect.co.za. Once this has been done our admin team will take care of the rest for you.

Should you require urgent help then we would recommend calling 086 099 5181 during office hours.

Click here to read our returns policy

Q?

How do I rent equipment?

A.

Once you have filled in the credit application and supplied the necessary supporting documentation, KDS Direct will submit your application to our rental funding partners for approval. Once your rental application has been approved, we will contact you to arrange for the signature of all the necessary documentation and for installation of the equipment.

Download Rental Application

Q?

What does the rental amount include?

A.

The rental is based on the capital value of the equipment plus any optional extras included and excludes any settlement that you may have on your existing equipment. Should you have a settlement and you wish to upgrade to KDS Direct equipment, simply e-mail us your settlement amount to rental@kdsdirect.co.za and we will contact you to calculate the revised rental on your new equipment including your settlement.

Q?

How does the Extended Warranty Work?

A.

All equipment supplied by KDS Direct comes with a standard 12 months carry-in warranty which covers mechanical failure of the equipment. By electing to purchase an extended warranty, the cover is extended to a 36 months on-site warranty. By purchasing the extended warranty, you are covered for all spare parts, travel and labour costs associated with any repair. All you pay for is the toner when required which you can order and pay for online.

Click here to download our extended warranty terms and conditions

Q?

What is the Cost Per Image?

A.

When either purchasing or renting equipment, you have the option of placing the equipment on a Cost Per Image maintenance plan. You are billed for each image made on the machine but this billing includes all toner, spare parts, travel and labour costs related to the maintaining the equipment.

Download our Cost per Image agreement:

KDS Direct Service Level Agreement-CPA-Over 2 million-juristic entity

KDS Direct Service Level Agreement-CPA-under 2 million- juristic entity

Q?

What is required from me upon delivery of my order?

A.

A copy of your ID document/ passport as well as the credit card used for the purchase must to be presented in order to receive your order.
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. In the event that there are missing, damaged or incorrect items, please contact us within 72 hours of your delivery. For any other problem with your order, please refer to our return policy.

Q?

What is meant by the recommended Monthly Images?

A.

All printers and multifunctional devices are designed to produce a maximum amount of images during there useful life. Once this amount has been reached, the device needs to be replaced. The recommended monthly volume has been determined by taking the manufacturers pre-determined lifetime of the machine and dividing it by 36 months. Should you make fewer images each month than the recommended monthly images then the device will last a longer period of time and similarly should you exceed the recommended monthly Images then the device will need to be replaced in a shorter period of time.